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Ebay seller9/20/2023 Seller Dashboard - opens in new window or tab Service metrics and peer benchmarking Use the button below to see your current seller level and where you can improve. Your dashboard shows a detailed breakdown of your performance on the factors which determine your seller level: cases closed without seller resolution, transaction defect rate and late shipment rate. Our policy explains how the evaluation works, the requirements for each seller level, and the limitations that may be placed on your account if you fall below our minimum standards. All sellers are assigned an individual seller performance level of either Below Standard, Above Standard or Top Rated based on our monthly evaluation of their recent sales. Seller standards and seller levelsĪll buyers should have a great experience on eBay, so we evaluate sellers regularly to make sure they are providing the levels of customer service that we expect. Our seller dashboards show details of your performance on each of the metrics we use, and help you see where you can improve. In the service metrics evaluation, we're looking at sellers' performance in the context of a 'peer group' – sellers with a similar profile – to identify those who have significantly higher rates of buyers reporting problems with their orders.In the seller standards evaluation, we're measuring individual performance on factors within a seller's control – such as sending items on time – to determine their seller level.We provide multiple performance metrics from two different types of monthly evaluation, both based on recent sales: If your account is Below Standard, please read our Seller standards policy
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